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All the products sold through FAtech-storeOnline are usually delivered in person by our aligned partners located near you. Hence, there is a very little risk of product damage or any operational issue. However, if there is any defect or damage to the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our online sales support team at +2347038228400, or mail at [email protected], mentioning your order details. We will be happy to resolve your issues. You can also refer to the Product Warranty for further details
Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be canceled.
You can cancel your order anytime, however with the following applicable charges
Within 24 Hours of placing the order – No Penalty
After 24 Hours of placing the order – 10% deduction of Invoice Value
You need to send us the cancellation request by emailing us at [email protected], or by contacting us on our Sales Support Phone No +2347038228400, mentioning your order details is mandatory.
In case of prepaid orders with online payment (credit card/debit card/ Wallet/ bank transfers), the refund will be done in the same payment mode as originally used while placing the order.
In most of the cases, the refund takes 5-7 working days to reflect in your account, after we process your refund request.
In case the payment mode is Cheque or bank transfer (NEFT/IMPS/RTGS) or Cash on Delivery, you will have to send us an image of canceled Cheque of the account in which you would wish to receive your refund amount.
In case the canceled Cheque is not available, please send us the following details via e-mail on [email protected]:
- Account Holder’s Name
- Account Number
- Bank Name
- IFSC Code
FAtech-store reserves the right to cancel the order under below-mentioned circumstances:
Error / Mistake in product information on our website (error in price, specification, quantity etc.)
Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
COD order which you did not re-confirm.
Product not available.
Delivery address is out of the service area
If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases, the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at [email protected], or by contacting us on our Sales Support Phone No +2347038228400, mentioning order details being mandatory.
Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.
However, we will have to ensure that the product has not been used by you in any way before you asked for the return. After the product delivery, no return request will be entertained.
Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect. You have the option of either to refuse or to accept delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, Luminous would be at the liberty to not to replace or refund the order.